Terms & Conditions

BEDROOM TERMS AND CONDITIONS

1. THESE CONDITIONS

1.1 These are the terms and conditions on which we supply Services to you. “We”, “us”, “our”, or any other similar expression, means Naya Bridge Limited (T/A Plas Derwen Hotel), a company registered in England and Wales. Our company registration number is 12863778 and our registered office is Plas Derwen Hotel, Monmouth road, Abergavenny, NP7 9SP, United Kingdom. “You”, “your” or any other similar expression, refers to you, our customer who is purchasing Services from us.

2. DEFINITIONS

2.1 In these Conditions, the following words and phrases shall have the following respective meanings:-
1. 2.1.1 Arrival means the first day on which Services are to commence;
1. 2.1.2 Booking means when you reserve or make arrangements with us for the provision of Services either in person, by telephone, by email, or through a Digital Channel;
1. 2.1.3 Conditions means these Terms and Conditions;
1. 2.1.4 Contract means the contract between you and us for the supply of Services in accordance withthese Conditions;
1. 2.1.5 Digital Channel means our website or any other website, mobile site or app through which we advertise our Services from time to time, including (without limitation) www.booking.com, www.laterooms.com, www.agoda.com and www.expedia.co.uk (as applicable);
1. 2.1.6 Group Booking means a reservation of five or more rooms in a single Booking;
1. 2.1.7 Price means the price for the Services as specified in clause 4.1 or as revised in accordance withclause 5.1;
1. 2.1.8 Room means the bedroom or bedrooms forming part of your Booking and the word “Rooms” shall be construed accordingly; and
1. 2.1.9 Services means the provision of a Room and any additional services to be provided as set out in our Confirmation.
2.2 “Writing” includes emails. When we use the words “writing” or “written” in these Conditions, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 When making your Booking, you will be asked, and will need, to accept these Conditions. When we confirm to you either verbally or in writing that we are able to provide you with the Room (Confirmation), this is when the Contract shall come into force.
3.2 Additional terms may apply if you make a reservation through a Digital Channel. Such terms will be published by the relevant Digital Channel and will apply as between you and the Digital Channel.
3.3 If you wish to make a Group Booking, please read carefully clause 4.6 and the cancellation policy for Group Bookings in clause 9.3.
3.4 In the event of any inconsistency between the Confirmation and these Conditions, the Confirmation shall take priority.
3.5 We reserve the right to cancel or amend your Booking at any time. If we cancel the Contract or are unable to accept your Booking for any reason, we will inform you of this and will refund you for any deposit already paid. You will of course not be charged for any Services before a Booking is made.

4. PRICE AND PAYMENT

4.1 Unless you have made any changes in accordance with clause 5.1, the Price will be the price we tell you over the phone, in person, by email, or as specified on the relevant Digital Channel (as applicable) or, if no price is quoted, the price set out in our list of room rates current at the time you make the Booking. The Price only includes the provision of the Room and does not include meals or any other extras, unless you have requested to add these to the Booking before entering into the Contract or if they are stated to be included within the advertised price. Please note that our room rates are dynamic and fluctuate subject to demand.
4.2 We will only issue you with a Confirmation once we have taken from you details of a valid credit/debit card (Visa, MasterCard, Maestro and Electron).
4.3 When we confirm your Booking, we will notify you of any deposit required to be paid by you prior to Arrival (Deposit) and let you know the required timing and method for the payment of the Deposit.
4.4 Subject to clause 4.5, you will need to pay the full Price for the Services upon Arrival, less any Deposit already paid. This clause 4.4 does not apply where you have set up an active credit facility with us.
4.5 In the case of Group Bookings, you will need to pay the full Price for the Services at least 30 days prior to Arrival.
4.6 If you have set up an active credit facility with us, you must notify us in advance of any specific billing instructions, who has the authority to incur charges and any applicable restrictions or limitations. Otherwise, you will be liable for all charges and fees incurred by any individual throughout you or your guests’ stay.
4.7 All payments must be made in full and in cleared funds.
4.8 If you do not make any payment by the due date any payment made to be required before Arrival, we reserve the right to cancel your Booking at any time.

5. YOUR RIGHTS TO MAKE CHANGES

5.1 If you wish to make any changes to your Booking before Arrival, such as the addition of meals, extras or additional rooms, you must contact the original source through which you made the Booking. Until we have confirmed that the change is possible, either directly or through the original Booking source, the change will not be deemed to have been agreed. It might be necessary for us to revise the Price in order for us to agree to the change you require. In that case, we will confirm any change in Price to you in writing, either directly or through the original Booking source, and ask you to confirm whether you wish to go ahead with the change. If you do not wish to go ahead with the change, the original terms of your Booking will continue to apply.
5.2 You must inform us of any special requirements before your Arrival. Although we use our best endeavours to accommodate any special requests, all rooms, extras or any other special requests such as early or late check-ins, dietary or access requirements are always subject to availability.

6. OUR RIGHTS TO MAKE CHANGES

6.1 If we become unable to fulfil the Booking due to circumstances outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the circumstances. Provided that we do this we will not be liable for any changes made to the Services caused by the circumstances but if there is a risk that our ability to provide the Services is materially affected you may contact us to end the Contract in accordance with clause 9.

7. YOUR OBLIGATIONS TO US

7.1 Please check that the details of your Booking are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance of any of our obligations under the Contract if you provide us with incorrect or incomplete information.
7.2 In accordance with clause 4.2, we will retain your credit/debit card details until the provision of the Room is complete. You will be responsible for any breakages or damage caused to us or our property by you or any of your guests and you will be required to indemnify us fully in respect of such loss or damage. We reserve the right to take automatic payment from your credit/debit card in order to reimburse us.
7.3 You agree that you will be responsible for your guests’ conduct during the provision of the Services and shall ensure that nothing shall be done which will constitute a breach of law or could in any way cause nuisance, damage infringement of any third party licences, including that relating to entertainment, music and alcohol consumption. In addition, you must not and must ensure that your guests do not:
1. 7.3.1 smoke anywhere inside our premises. You must also not smoke e-cigarettes anywhere inside our premises. Smoking inside any of our premises will result in a £75.00 cleaning charge;
1. 7.3.2 bring any animals onto our premises, with the exception of assistance dogs;
1. 7.3.3 bring any potentially dangerous or hazardous materials or equipment onto our premises;
1. 7.3.4 tamper with any fire alarms or emergency equipment, or remove damage or destroy any of our property;
1. 7.3.5 use any of our technology, including Wi-Fi, to download or access any unlawful (or obscene) material; or
1. 7.3.6 cause any unreasonable disturbance to any other of our guests or staff or cause damage or loss of any kind to the hotel, other guests or their property (in which case you shall be liable to indemnify us in accordance with clause 7.2).
7.4 Notwithstanding any of our other rights or remedies, in the event of any non-compliance with clause 7.3 we reserve the right to cancel your Booking immediately, require you and your guests to leave our premises, retain all sums paid by you or charge to you all sums due from you under the Contract or refuse any future reservations from you. We will not be liable for any refunds or compensation in such circumstances.

8. ARRIVAL AND DEPARTURE

8.1 Rooms are available from 14.00 on your Arrival date. Parking is available free on-site for the duration of your stay, subject to availability.
8.2 Rooms must be vacated by 10.30 on the day of departure. Failure to vacate any Room by this time may result in a late check-out charge.
8.3 Early check-ins will be charged at £20.00. Late check-outs will be charged at £20.00. Both are subject to availability.

9. YOUR RIGHTS TO END THE CONTRACT

9.1 If you wish to cancel the Contract, you must submit your request in writing to the original source through which you made the Booking.
9.2 Subject to clause 9.3, if you wish to cancel the Contract you must inform us either directly or through the original Booking source before 14.00 on the day preceding your Arrival date. If you have paid for the Room in advance, a full refund will be given as soon as possible. If you wish to cancel the Contract after this time, we reserve the right to retain any Deposit already paid by you or charge you the full Deposit payable (or any part of it which has not yet been paid) using the debit/credit card details provided to us when the Booking was originally made.
9.3 If you wish to cancel a Group Booking you must inform us before 14.00 at least 14 days prior to your Arrival date. If you have paid for the Rooms in advance, a full refund will be given as soon as possible. If you wish to cancel a Group Booking after this time, we reserve the right to retain any Deposit already paid by you or charge you the full Price payable (or any part of it which has not yet been paid) using the debit/credit card details provided to us when the Booking was originally made.
9.4 In respect of any refunds due to you, we will endeavour to refund you in the same method in which you originally paid.
9.5 The terms above do not apply to any Advance Purchase bookings as these rates are non-refundable.

10. IF THERE IS A PROBLEM WITH THE SERVICES

10.1 If you have any questions or complaints about the Services, please contact us in writing within 14 days the end of your stay.
10.2 Nothing in these Conditions will affect your legal rights.
10.3 If you are a consumer, which means that you are acting for purposes which are wholly or mainly outside your trade, business, craft or profession, and we fail to provide you with the Services, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. However, our liability shall not in any circumstances exceed the Price paid, except where clause 10.5 applies.
10.4 Subject to clause 10.5, if you are a business customer:
1. 10.4.1 we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, business, revenue, goodwill or any type of special, indirect or consequential loss (including loss or damage suffered by you as a result of an action brought by a third party) arising under or in connection with the Contract even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring it; and
1. 10.4.2 our total liability to you in respect of all other losses arising under or in connection with the supply of Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Price paid.
10.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors or for fraud or fraudulent misrepresentation.

11. HOW WE MAY USE YOUR PERSONAL INFORMATION

11.1 We will use the personal information about you or other individuals you provide to us to provide the Services, process your payment for such Services and, if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us. We will only give your personal information to third parties without your consent where the law either requires or allows us to do so.
11.2 Where we extend credit to you for the Services we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

12. OTHER IMPORTANT TERMS

12.1 We may transfer our rights and obligations under these Conditions to another organisation. You may only transfer your rights or your obligations under these Conditions to another person with our written consent.
12.2 Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.3 If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.4 If we do not insist immediately that you do anything you are required to do under these Conditions, or if we delay in taking steps against you in respect of your breaking this Contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not require you to make a payment at that time but we continue to provide the Services, we shall still require you to make the payment at a later date.
12.5 These Conditions are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
12.6 In the event of a no-show, charges will be applied to the bank card held on the booking. Should a cancellation occur after the specified cancellation period, the bank card used for the initial booking will be charged.